FAQ

Frequently Asked Questions (FAQ)

Welcome to the Fixhaus OÜ FAQ section! Below, you'll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at fixhaus@knmd2.com.

📦 Orders & Shipping

1. Where do you ship to?

We ship worldwide! We offer:

  • Free shipping within Estonia

  • Europe: €5 shipping fee (Free for orders over €85)

  • International: €18 shipping fee (Free for orders over €170)

2. How long does shipping take?

  • Estonia: 2-4 business days

  • Europe: 5-10 business days

  • International: 7-15 business days

Shipping times may vary depending on customs processing and local postal services.

3. How do I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can track your order on our website or through the courier’s tracking system.

4. What if I entered the wrong shipping address?

Please contact us immediately at fixhaus@knmd2.com if you realize you've entered an incorrect address. If the order has not yet shipped, we can update it. However, if the order is already in transit, we cannot guarantee changes, and you may be responsible for additional shipping fees.

🔄 Returns & Refunds

5. What is your return policy?

We offer a 30-day free return and exchange policy. If you're not satisfied with your order, you can return or exchange it within 30 days of receipt, provided the item is in its original condition and packaging.

6. How do I request a return?

To start a return, email us at fixhaus@knmd2.com with your order number and reason for return. We’ll provide you with further instructions.

7. Do you offer free returns?

Yes, returns are free for customers in Estonia. For international returns, we will provide guidance on the best return options.

8. When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

🐶 Products & Care

9. What types of pet products do you sell?

We specialize in high-quality pet essentials, including:
✔ Pet bowls & plates – Durable and stylish designs for feeding
✔ Pet mats – Comfortable and easy to clean
✔ Collars & leashes – Adjustable and safe for all breeds

10. Are your products safe for pets?

Absolutely! All our products are made from pet-friendly, non-toxic materials that ensure your pet’s safety and comfort.

11. How do I clean my pet’s accessories?

Most of our products can be cleaned with warm soapy water or wiped down with a damp cloth. Check specific product care instructions on the packaging or product page.

💳 Payments & Discounts

12. What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay

13. Do you offer discounts?

Yes! We frequently run promotions and discounts. Sign up for our newsletter to receive special offers.

🛠 Support & Contact

14. How can I contact customer service?

You can reach us via:
📧 Email: fixhaus@knmd2.com
📞 Phone: +37256869556

15. What are your customer service hours?

We are available Monday to Friday, 09:00 – 18:00 (EET). We strive to respond to all inquiries within 24 hours on business days.

Still have questions? We’re here to help! Contact us anytime at fixhaus@knmd2.com.

🐾 Fixhaus OÜ – Trusted Quality for Your Pets!